Customer Service
ABE Customer Service Statement
The Association of Business Executives (ABE) aims to offer a cost-effective value for money service. ABE is committed to providing a high standard of customer services to its members, customers and accredited colleges.
In addition, ABE aims to:
- comply fully with UK regulatory requirements
- use clear English in all instructions and guidelines
- deliver question papers in good time for the commencement of the examinations
- issue results and certificates in accordance with published dates
- ensure all systems meet internal and external quality control procedures
- identify ourselves by name when you telephone
- acknowledge enquiries within five working days and reply in full promptly thereafter
- dispatch orders for publications promptly
- answer Enquiries about Results (EAR) (Priority) queries within twenty five working days of receipt of EAR form and, for other services, within thirty working days
- process supplier invoices within their due date and claims forms submitted to ABE by examiners within thirty working days
- respond to comments on examination papers and administration within seven working days
- improve access to information via the Members Area on the ABE website at www.abeuk.com
- publish specimen questions and mark schemes on new specifications and other support material in good time
- provide, past question papers, suggested answers and examiners' reports via the Members Area
- issue administrative procedures documentation annually
- invite customers to comment (e.g. website survey) on ways to improve ABE products and services and aim to respond to customers' suggestions
- process complaints and appeals according to published guidelines
- provide registered members and accredited colleges with copies of the ABE quarterly newsletter (Student Focus) and journal (Business Executive)
Fee Structure
You must be a registered student to sit for the ABE examinations. ABE has a fee structure which shows the various fees for the services it provides. Details of the ABE fee structure can be found on the ABE website. Alternatively, they are available FREE OF CHARGE on application to:
The Quality and Assessment Manager
The Association of Business Executives (ABE)
5th Floor, CI Tower, St Georges Square
High Street, New Malden
Surrey KT3 4TE
UK
T: +44 (0)20 8329 2930
F: +44 (0)20 8329 2945
E: info@abeuk.com
W: www.abeuk.com
Complaints handling
ABE recognizes that members, customers and accredited colleges may not always be satisfied with the service they receive. ABE welcomes complaints as it helps to improve our services to members, customers and accredited colleges.
All genuine complaints are acknowledged and assigned a reference number. ABE hopes to answer/resolve complaints and queries within 2-10 working days of receipt, though reserve the right to take longer if complexities arise.
All complaints should be directed to:
The Quality and Assessment Manager
The Association of Business Executives (ABE)
5th Floor, CI Tower, St Georges Square
High Street, New Malden
Surrey KT3 4TE
UK
T: +44 (0)20 8329 2934
F: +44 (0)20 8329 2945
E: complaints@abeuk.com
W: www.abeuk.com
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